The stability & nature of our products may be altered depending on storage conditions, prolonged exposure to air, or when used in combination with other ingredients. This is beyond our control and we strongly recommend testing prior to use.
Even though our finishes are made from plant chemistry, there may be sensitivity in some individuals. If you have known immune system sensitivity or allergies, we recommend testing on a small area before using widely.
RETURNS
Should a product we sell be defective or deemed unsuitable, we are happy to have the product returned or exchanged. We should be contacted within 21 working days from receipt of your order. Goods must be packed carefully for return and the package should include a letter identifying your invoice number, contact information as well and the reason the products are being returned.
CANCELLATION POLICY
Orders are shipped as promptly, once despatched no cancellation of orders is possible.
SHIPPING
Shipping within New Zealand is by courier and rates are shown at time of purchase. Payment must be received before goods are shipped.
Shipping within Australia is by ePost (tracked) and rates are shown at time of purchase. Indicative transit times 5-10 working days.
CURRENCY CONVERTER – DISCLAIMER
The goods on this website are in New Zealand Dollars. Goods are paid for in New Zealand dollars.
COMPLAINTS AND DISPUTES POLICIES
General
Natural House Company Ltd values both you and your business highly. We are constantly looking for ways to improve our service. We are also committed to handling any complaints promptly, professionally and fairly.
Complaints
If you have any concern or suggestion regarding our service or policies please contact us on free phone 0800 11 20 30 or email us at info@naturalhouse.co.nz
If you believe that you are being treated unfairly and have contacted us without satisfaction, you can explore the following options:
Take independent legal advice
Contact Ministry of Consumer Affairs, PO Box 1473 Wellington 6140
